Privacy policy

LOAD LOOP ("we," "us," or "our") operates this website and related services (the "Services"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our site, make a purchase, or contact us.

By using our Services, you agree to the practices described in this policy.

Information We Collect
We collect information to provide and improve our services to you. This includes:

  • Contact Details: Your name, address (billing and shipping), email, and phone number.

  • Payment Information: Credit/debit card numbers and transaction details. (Note: All payment processing is handled securely by our payment providers).

  • Account Information: Your username, password, and preferences.

  • Transaction History: Items you view, add to your cart, purchase, or return.

  • Communications: Any information you provide when you contact customer support.

  • Device & Usage Info: Your IP address, browser type, and how you interact with our website (using cookies and similar technologies).

How We Use Your Information
We use your information to:

  • Fulfill orders and process payments.

  • Communicate with you about your account or orders.

  • Personalize your experience and recommend products.

  • Improve our website and services.

  • Send marketing offers (you can opt out at any time).

  • Prevent fraud and secure our website.

  • Comply with legal obligations.

Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

How We Share Your Information
We share your information only in the following situations:

  • With Service Providers: We share information with third parties (like shipping companies, payment gateways, and IT support) who help us run our business.

  • For Marketing: With partners who help us show you relevant ads (you have the right to opt out of this).

  • Legal Compliance: If required by law or to protect our rights.

  • Business Transfers: In the event of a merger or sale of our business.

Shopify
Our store is hosted by Shopify Inc. They provide us with the online platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases. For more information on how Shopify handles data, you can read their Privacy Policy.

Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those other sites.

Children's Privacy
Our Services are not intended for children. We do not knowingly collect data from children under the age of 13.

Your Rights & Choices
Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Delete your personal information.

  • Correct inaccurate information.

  • Opt out of marketing emails (click "unsubscribe" in any email).

To exercise these rights, please contact us using the information below.

Data Security & Retention
We implement reasonable security measures to protect your information. However, no transmission over the internet is 100% secure. We retain your information for as long as necessary to provide our services, comply with laws, and resolve disputes.

International Transfers
Your information may be transferred and stored in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Need Help?
For refund, return, or any issue.

Please click on Chat Support below to contact our team. Your issue will be resolved there.